Effective Date: January 01, 2025

FaithCare Health (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, contact us, or receive our healthcare services.

By using our services or accessing our website, you consent to the practices described below.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Mailing address
  • Insurance details
  • Medical history and health information (when booking appointments or receiving services)

Technical Data

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device type and operating system

How We Use Your Information

We use your information to:

  • Provide medical and wellness services
  • Schedule and manage appointments
  • Communicate with you about your care
  • Respond to inquiries and support requests
  • Process billing and insurance claims
  • Improve our website and patient experience
  • Comply with legal or regulatory obligations

We do not sell, trade, or rent your personal information.

HIPAA Compliance

As a healthcare provider, FaithCare Health follows the Health Insurance Portability and Accountability Act (HIPAA). We ensure your Protected Health Information (PHI) is secure and disclosed only as allowed or required by law.

Information Sharing

We may share your information with:

  • Licensed healthcare providers for treatment
  • Insurance companies for claims processing
  • Third-party service providers (e.g., booking platforms or email tools)
  • Legal authorities if required by law
  • Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

All third parties are bound by confidentiality agreements and are only given access to data necessary to perform their functions.

Cookies and Analytics

We use cookies and similar technologies to:

  • Analyze website traffic
  • Enhance user experience
  • Customize website content

You can choose to disable cookies through your browser settings.

Data Security

We take appropriate measures to protect your information:

  • Encrypted data storage
  • Secure communication protocols (SSL)
  • Access controls for sensitive information

While we strive to protect your data, no method is 100% secure. Use our website at your own risk.

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data (when allowed by law)
  • Withdraw consent for communications
  • File a complaint if you believe your privacy rights have been violated

To make a request, email us at info@faithcarehealth.com or call 808-746-2677.

Children’s Privacy

Our website and services are intended for individuals 18 and older. We do not knowingly collect personal data from children under 13.

SMS Terms & Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from FaithCare Health, you may receive messages related to the following (provide specific examples): Conversational external

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Jun Tugas at FaithCare Health on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from FaithCare Health at any time.”

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:
You may opt in to receive SMS messages from FaithCare Health in the following ways (This is an example. Please include the method used): Submitting an online form.

Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary.

Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Please check back periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

FaithCare Health

📍 1003 Bishop St., Pauahi Tower, Suite 460, Honolulu HI 96813
📧 info@faithcarehealth.com
📞 808-746-2677